Help Centre

Other

• How does Roomlala 's insurance work?
• Rental application rejected by mistake
• Why and how should I provide my tax information in my personal account?
• Where can I find invoices and edit billing information? 🧾
• How to report a dispute?
• Cancelling a confirmed reservation before arrival: instructions and conditions
• How do I share my contact details? 📞
• How is the rent for a listing calculated?
• ❌ Cancellation of an ongoing rental
• Personalized housing assistance (APL) in France
• Extending or shortening a lease as a tenant
• Service fees as a tenant
• Service fees and Premium Pass
• Service fees as a host
• 🔎 Search and find accommodation
• Rental agreement
• How do I change the dates/rate for my upcoming booking? 🔁
• What are my guarantees as a tenant?
• Cancellation conditions: compensation for the accommodation provider
• Current situation ✍️
• How to avoid scams on Roomlala?
• Unpaid rent and tenant eviction in France
• How does reservation work on Roomlala ?
• Extending or shortening a rental agreement as a host
• My tenant wants to leave the property earlier than planned.
• How to contact potential tenants?
• I am a host, how can I know if my reservation is confirmed?
• How to prepare your accommodation before welcoming tenants?
• What is the response time of hosting providers? ⏱️
• Find a request: message filters and archived messages
• What is instant reservation on Roomlala ?
• How do I get the exact address of a property? 📍
• How does multi-instalment payment work?
• How does a booking work? (for guests)
• What happens if I cancel? (for the guest)
• What happens in case of a cancellation? (for the host)
• When can I contact the host freely?
• How can I get the tenant's contact information?
• How does the security deposit managed by Roomlala work?
• Tenant refunds
• Income tax declaration and tax certificate
• How to declare your income in France in 2025?
• How do reviews work?
• What happens in the event of an early departure?
• Modification of service fees for guests
• Paying in installments: how does the payment schedule work?