Service fees as a host

Are you wondering how service fees work for you as a host, or what the Premium Pass or the 100% covered option changes? You are in the right place: we will explain everything to you, with concrete examples.

How are service fees split?

By default, service fees are shared between you and your tenant.

Your share

3% of the rent, with a minimum of €3 per payment. This rate is the same for all installments, regardless of the rental duration.

Your tenant's share

It is concentrated at the beginning of the rental, then becomes very low:

• On the first installment: 20%, with a minimum of €8
• On each subsequent installment: 2% of the installment amount, with a minimum of €8

For long-term rentals (more than 45 nights), the tenant's share on the first installment is calculated on 45 days of rent, which is the equivalent of 30% of a month's rent. For a stay of 45 nights or less, everything is paid in one go: the tenant pays 20% of the booking amount.

These fees are automatically deducted from payments: you don't have to do anything.

A concrete example

Let's take a long-term rental at €1,000 per month, over 12 months:

• Your share: €30 on each installment
• The tenant's share: €300 on the first installment, then €20 per month

For a short stay of €600, paid in one go: €18 for you, €120 for the tenant.

The "I will cover the service fees" option

You can choose to take full responsibility for the service fees. In this case, your tenant pays no service fees: you pay your 3% share plus the share they would have otherwise paid.

What this looks like based on the €1,000 per month example:

• First installment: €330 for you (€30 + €300), €0 for the tenant
• Subsequent installments: €50 for you (€30 + €20), €0 for the tenant

The advantage? Your listing shows an all-inclusive price, with no added fees for the tenant. It becomes more attractive and can help you rent faster. The total you pay remains the same as the sum of the two shares in the standard split: this option does not cost you more than what you and your tenant would have paid together.

To activate this option:

• Go to My Account, in the My listings section
• Open the pricing page for the relevant listing
• In the "Service fees" section, check "I will cover the service fees"

Good to know: the change only applies to new booking requests. Existing bookings keep their original split. The option is set on a listing-by-listing basis.

The Premium Pass and your service fees

The host Premium Pass is not just for boosting your visibility: it also covers your service fees. In practice, the cost of your Pass is deducted from the host service fees of your bookings, up to the amount of the Pass and according to the terms of use.

You can subscribe to a Pass from the Premium Pass page. Benefits are activated immediately after payment validation, and you can stop automatic renewal at any time from this same page.

To track the deductions applied to your bookings, check your Premium Pass Summary: you will find your subscriptions there as well as every deduction made on service fees.

Premium Pass and 100% option: how do they combine?

If you have activated the "I will cover the service fees" option on a listing, your Premium Pass only covers your 3% share. The tenant's share, which you have chosen to take on, remains due.

Using the €1,000 per month example, with the option activated and a Premium Pass:

• First installment: the Pass covers €30, leaving €300 for you to cover
• Subsequent installments: the Pass covers €30, leaving €20 for you to cover

It's logical: the Pass eliminates your service fees, not the ones you chose to pay in place of your tenant.

Any questions?

Our team is here to help. You can contact them at any time from the Contact section of your account.