Service fees as a tenant

When booking, you will see service fees appear. Don't worry: here is what they cover and how they are calculated for the tenant.

What are the service fees for?

The service fees accompany your online booking on Roomlala. They fund the platform and the guarantees associated with your booking:

• Secure payment of your rent
• Refund in case of cancellation, according to the applicable terms
• Insurance tailored to the rental

How much do they cost?

As a tenant, the service fees represent 12% of the total booking amount, with a minimum of €8. This rate is the same regardless of the rental duration, whether short or long-term. For long-term rentals paid in installments, the fees are simply spread across each installment.

The exact amount is always displayed to you before you confirm: you know exactly what you are paying, with no unpleasant surprises.

How can I stop paying service fees?

With the Premium Pass, your service fees are completely removed: you can book without paying any service fees. The Pass is a subscription valid for 12 months, which you can purchase from your personal account, under the Premium Pass section.

Do you have a question about your service fees? Our team is here to help via the Contact section.