Paying in installments: how does the payment schedule work?

You have chosen to pay for your booking in instalments, or are you wondering about an upcoming payment deadline? Here is how your payment schedule works, and what to do if you encounter any difficulty paying on time.

How does paying in instalments work?

When your booking allows it (sufficiently in advance of your arrival date), Roomlala offers you the option to pay in several instalments when you confirm your booking. Your payment is then split into several instalments:

• The booking commission and an initial deposit on the rent, paid immediately to confirm the booking
• Depending on the situation, one or more intermediate deposits
• The balance (remaining rent, any additional fees and tourist tax), to be paid before your arrival

The booking commission corresponds to the Roomlala service fees. They are concentrated on this first instalment: for a stay of 45 nights or less, they represent 20% of the booking amount, with a minimum of €8. The following instalments therefore consist almost exclusively of rent.

The total remains the same as for a one-time payment: paying in instalments does not cost any extra.

Each instalment has an amount and a payment deadline. You can check them at any time from your booking by clicking on "Modify/view schedule": the "Your payment schedule" section displays each instalment with its status, amount, and deadline ("Before ...").

Good to know: instalments are not deducted automatically. It is up to you to pay each instalment by credit card by clicking on "Pay" from your schedule.

Can a payment deadline be shifted or postponed?

No. The deadlines are set by the cancellation policy of the listing you have booked: they secure your booking with your host. They cannot be shifted or postponed by you, your host, or Roomlala.

On the other hand, you can pay an instalment in advance, at any time before its deadline. If you anticipate any difficulty (travel, banking delays...), this is the best thing to do: do not wait until the last day.

What happens if an instalment is not paid on time?

No bad surprises: we will notify you by email, text message, and notification 7 days and then 3 days before each deadline, and a final time on the deadline day.

If the instalment remains unpaid despite these reminders, your booking will be automatically cancelled. Any amounts already paid will then be refunded according to the listing's cancellation policy. To avoid reaching this point, pay your instalment as soon as possible, without waiting for the deadline.

Having an issue with your bank or card?

Don't panic, here are the right things to do: