Modification of service fees for guests

You've noticed a change in your service fees and are wondering why? Don't worry, here is a clear explanation of what has changed and what this means for your bookings.

What has changed

We have updated how we calculate our service fees. Previously, fees were spread equally across all installments of your booking: the same percentage was applied each month for the entire duration of the rental.

From now on, service fees are concentrated on the first installment and then become very low for subsequent ones:

• On the first installment: 20%
• On each subsequent installment: 2% of the installment amount, with a minimum of €8

For rentals of more than 45 nights, the first installment is calculated based on 45 days of rent, which is equivalent to 30% of a month's rent. For stays of 45 nights or less, everything is paid at once: the service fees are 20% of the booking amount.

Why this change

The equal distribution had an undesirable effect on long-term rentals: by paying the same percentage every month, the total service fees increased automatically with the length of the lease. A one-year rental ended up being much more expensive in terms of fees than a rental of a few months, even though the service provided is the same.

By concentrating the fees at the beginning, we are correcting this imbalance: the longer your rental, the less it costs you in service fees.

What this means for you

Let's take a rental of €1,000 per month for 12 months:

• With the old calculation: €120 in fees each month, for a total of €1,440
• With the new calculation: €300 on the first installment, then €20 per month, for a total of €520

The first installment is therefore higher than before, but the total you pay for your entire rental is significantly lower. For short stays paid in full, the service fees are 20% of the booking amount.

What about existing bookings?

Nothing changes. The new calculation applies only to bookings created after its implementation. If your booking was already confirmed, it keeps the payment schedule and service fees that were presented to you at the time of your payment.

Would you prefer not to pay any fees?

You can eliminate your service fees entirely by subscribing to a Premium Pass. Once active, the Pass removes all service fees on your bookings for its entire duration.

Good to know: some hosts choose to cover the entirety of the service fees themselves. On these listings, you pay no service fees, regardless of the length of your stay.

Have a question about your booking?

The exact amount of the fees is always displayed before you confirm your booking, and the full payment schedule is shown if you pay in installments. If an amount seems incorrect to you or if you wish to check the details of the applied fees, our team is here to help. Contact us from your support space and provide your booking reference: we will be happy to assist you.