What happens in the event of an early departure?

Did an unexpected event force you to shorten or cancel your rental? Don't panic: here is what happens in each situation, whether your rental has already started or not, and whether the period in question has been paid for or not.

Your rental has not yet started

You have not paid yet

As long as you have not made a payment, you can cancel freely. Open the relevant conversation in your messages, then click on "Cancel my request". Nothing will be charged to you.

You have pre-paid, but the host has not yet accepted

At the time of payment, you simply authorized Roomlala to charge the amount: it is not yet a final charge. If you cancel at this stage, or if the host refuses or does not respond, you are automatically and fully refunded.

Your booking is confirmed and you wish to cancel

You can cancel until the day of your arrival included, from the conversation with your host, by clicking on "Cancel" then "Confirm cancellation". The exact amount of your refund is displayed before you confirm: nothing is done without your agreement.

Good to know: if you have just paid (less than 6 hours ago) and your arrival is scheduled in 3 days or more, you are fully refunded.

In other cases, the rent refund depends on the cancellation policies chosen by the host, indicated on the listing:

• Flexible: 2 days or more before arrival, 80% refunded. Less than 2 days before, no refund.
• Moderate: 14 days or more before arrival, 80% refunded. Between 14 and 2 days before, 40% refunded. Less than 2 days before, no refund.
• Firm: 30 days or more before arrival, 80% refunded. Between 30 and 2 days before, 40% refunded. Less than 2 days before, no refund.

These percentages apply to the rent, excluding service fees. Cleaning fees, extra guest fees, and the tourist tax are always fully refunded to you.

If you have chosen to pay in installments, the same rules apply to amounts already paid, and future payments are cancelled.

Your booking is confirmed and the host cancels

If the host cancels before your arrival, you are fully refunded, including service fees. You will receive a notification and the host is invited to explain the reasons for their cancellation.

On the host's side: cancellations are tracked over the last 6 months. Starting from the second cancellation in this period, a 20% deduction of the rental amount of the first cancelled installment may be applied to future payments. Cases of force majeure are reviewed by our team before any potential deduction. Note: cancellation is only possible until the day before the tenant's arrival.

Your rental has already started

Once you are on-site, you can no longer cancel the booking, but you can shorten the duration of your rental at any time. Go to your rental's payment schedule (accessible from the conversation with your host), then click on "Shorten rental" and choose your new end date.

What happens according to the periods involved:

• Period already paid: it remains with the host and is not refunded. Your new end date cannot therefore be earlier than the end of the last period you have paid.
• Unpaid periods: future installments are automatically cancelled. You don't have to do anything; no further payment will be requested for these periods.
• Departure during an unpaid installment period: if your new end date falls in the middle of an unpaid period, a reduced installment is recalculated pro-rata based on the remaining days. Only these days will be charged to you.

Once the modification is validated, you and your host will each receive a confirmation email, and the freed-up dates become available again on the listing's calendar. The host can also shorten the rental from their own payment schedule, according to the same rules.

Our advice: talk about it with the other party first via the messaging system. An early departure always goes better when it has been discussed together.

The tenant has left without paying the following installments

Are you a host and your tenant has left the accommodation while leaving unpaid installments? If the last paid period ended more than 14 days ago, a "Cancel schedule" button appears on the payment schedule page. By confirming, the rental ends at the end of the last paid installment, unpaid installments are deleted, and your calendar is freed up for new requests.

What about the security deposit?

If a security deposit is managed via Roomlala, its deadlines are automatically recalculated from the new departure date: the host has 10 days after departure to declare any potential damages, and the deposit is returned to the tenant no later than 15 days after departure.

In case of dispute or disagreement

If you leave the accommodation because of a disagreement with the host, non-compliant accommodation, or an inability to be hosted, do not cancel your booking yourself: the cancellation would be attributed to you and the refund conditions above would apply. You must contact our team via the contact section: we will review your situation.