What happens in the event of an early departure?

An unforeseen event is forcing you to shorten or cancel your stay? Don't panic: here is what happens in each situation, whether your stay has already started or not, and whether the period concerned has been paid for or not.

Your stay has not yet started

You haven't paid yet

As long as you haven't made a payment, you can cancel freely. Open the relevant conversation in your messages, then click on "Cancel my request". You will not be charged anything.

You have pre-paid, but the host has not yet accepted

At the time of payment, you simply authorized Roomlala to charge the amount: this is not yet a final charge. If you cancel at this stage, or if the host declines or does not respond, you are automatically and fully refunded.

Your booking is confirmed and you wish to cancel

You can cancel up to and including the day of your arrival, from the conversation with your host, by clicking on "Cancel" then "Confirm cancellation". The exact amount of your refund is displayed to you before you confirm: nothing is done without your agreement.

Good to know: if you have just paid (less than 6 hours ago) and your arrival is scheduled in 3 days or more, you are fully refunded.

In other cases, the refund of the rent depends on the cancellation policy chosen by the host, indicated on the listing:

• Flexible: 2 days or more before arrival, 80% refunded. Less than 2 days before, no refund.
• Moderate: 14 days or more before arrival, 80% refunded. Between 14 and 2 days before, 40% refunded. Less than 2 days before, no refund.
• Firm: 30 days or more before arrival, 80% refunded. Between 30 and 2 days before, 40% refunded. Less than 2 days before, no refund.

These percentages apply to the rent, excluding service fees. Cleaning fees, additional guest fees, and the tourist tax are always fully refunded to you.

The service fees are mostly paid upon your first payment: they are not refunded when you cancel. However, they are never charged to you a second time.

If you have chosen payment in installments, the same rules apply to the amounts already paid, and upcoming charges are cancelled.

Your booking is confirmed and the host cancels

If the host cancels before your arrival, you are fully refunded, including service fees. You receive a notification and the host is invited to explain the reasons for their cancellation.

On the host's side: cancellations are tracked over the last 6 months. Starting from the second cancellation in this period, a 20% deduction from the rental amount of the first cancelled installment may be applied to future payments. Cases of force majeure are reviewed by our team before any potential deduction. Note: cancellation is only possible until the day before the tenant's arrival.

Your stay has already started

Once you have moved in, you can no longer cancel the booking, but you can shorten the duration of your stay at any time. Go to your stay's payment schedule (accessible from the conversation with your host), then click on "Shorten stay" and choose your new end date.

What happens depending on the periods concerned:

• Period already paid: it remains acquired by the host and is not refunded. Your new end date cannot therefore be earlier than the end of the last period you paid for.
• Unpaid periods: upcoming installments are automatically cancelled. You have nothing to do, no further payments will be requested for these periods.
• Departure during an unpaid installment: if your new end date falls in the middle of a period not yet paid, a reduced installment is recalculated pro-rata for the remaining days. Only these days will be charged to you, along with the corresponding service fees (2% of this reduced installment, with a minimum of 8 €).

Good to know: shortening your stay never results in re-paying service fees already settled on your first installments, even if your stay becomes shorter than expected.

Once the change is validated, you and your host will each receive a confirmation email, and the freed-up dates will become available again in the listing calendar. The host can also shorten the stay from their own payment schedule, according to the same rules.

Our advice: talk about it first with the other party via the messaging system. An early departure always goes better when it has been discussed together.

The tenant left without paying the following installments

Are you a host and your tenant has left the accommodation while leaving behind unpaid installments? If the last paid period ended more than 14 days ago, an "Cancel schedule" button appears on the payment schedule page. By confirming, the stay is ended at the end of the last paid installment, the unpaid installments are deleted, and your calendar is freed up for new requests.

What about the security deposit?

If a security deposit is managed via Roomlala, its deadlines are automatically recalculated from the new departure date: the host has 10 days after departure to declare any potential damages, and the deposit is