Early return of the security deposit

The tenant has already left, everything went well, and you see no reason to keep them waiting for their security deposit? You can return it to them immediately, without waiting for the end of the usual period. Here is how to do it.

What is an early release of the security deposit?

When the security deposit is managed by Roomlala, we hold it for the duration of the rental and return it automatically to the tenant 15 days after the departure date, unless you have reported damages in the meantime.

The early release allows you to trigger this refund yourself, before the end of this period. This is useful, for example, if:

• The tenant left earlier than expected
• You have already conducted the inventory check and everything is in order
• You simply prefer not to keep your tenant waiting

Who can release the security deposit early?

Only the primary host of the booking can do this. If you have added co-hosts to your listing, they do not have access to this action.

When is this possible?

The action is available from the tenant's check-in date until the automatic release date (15 days after departure). After this period, you have nothing left to do: Roomlala returns the security deposit automatically.

Early release is not offered if the security deposit has not yet been paid, or if a dispute is currently ongoing for this booking.

How to return the security deposit

• Go to your inbox and open the relevant conversation.
• In the "Security deposit" box, click on the "Return security deposit" button.
• Verify the rental period and the amount to be returned to the tenant.
• Click on "Return security deposit" to confirm.

The amount displayed corresponds to the security deposit amount that the tenant paid. The service fees charged at the time of collection are not part of the returned amount.

Attention: this action is final

Once the security deposit has been returned, you will no longer be able to report damages or withhold any amount for this booking. Therefore, take the time to check the condition of the home before confirming.

If you have any doubt, it is better to wait: you have 10 days after the departure date to report any damages, and the security deposit is automatically returned after 15 days anyway.

What happens next?

The refund is triggered immediately and reaches the tenant within a few days, depending on their bank's processing times. You both receive a confirmation email, and the security deposit status changes to "Fully returned" in the conversation.

During processing, the message "Security deposit return in progress" will appear in place of the button: this is normal, there is nothing more to do on your end.

Need help?

If the button does not appear or if the return seems to be stuck, our team can check the situation with you. Contact us via the Help and contact section.