How do I suggest another one of my listings to a guest from the messaging system?

Is your rental not available for the requested dates, or does another one of your properties better suit the guest's needs? Good news: you can suggest another one of your listings directly from the conversation in just a few clicks.

How to suggest another listing

  1. Open the conversation with the guest in your inbox.
  2. Next to the text input field, click on the round button for saved messages (the speech bubble icon).
  3. In the menu that appears, choose "Suggest another listing".
  4. A list of your other active listings will be displayed, along with their photos, locations, and availability.
  5. Click on "Send" next to the listing you wish to suggest.

That's it! The message is sent immediately and appears in the conversation.

What message does the guest receive?

The guest receives an automatically generated message containing the title and link to the chosen listing:

« I also suggest my listing « Listing title » : link to the listing »

They simply need to click the link to view the listing and, if they like it, make a new booking request. You can, of course, add a personal message to explain your suggestion.

Identifying available listings

To save you time, each listing in the list is tagged based on the dates requested by the guest:

  • "Available for these dates": the listing is free for the entire requested period.
  • "Unavailable for these dates": the listing is already booked or blocked for all or part of the period.

Available listings appear at the top of the list. You can still suggest an unavailable listing, for example, if the guest is flexible with their dates.

I don't see the "Suggest another listing" option

Don't worry, there's a simple explanation. This option only appears if:

  • you are the main host of the listing: co-hosts do not have access to this feature;
  • you have at least one other listing online and not hidden, in addition to the one involved in the conversation.

If this is not the case, the round button will simply open your saved messages. Make sure to check that your other listings are active in your account.

Have a question or an issue? Our team is here to help: contact customer support.

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