How to avoid scams on Roomlala ?

Stay vigilant against scams

Roomlala does everything possible to limit fraudulent listings .
Nevertheless, it is important to remain vigilant when researching and booking.

The right reflexes to adopt

- 🚫 Beware of a host who claims to live or be travelling abroad and who asks you for a deposit to “lock” the rental.
- 📧 Always check the email address if you are communicating outside of the Roomlala messaging system. Scammers sometimes use fake addresses that look like our brand.
- 💸 Refuse requests to transfer money via “cash order”, Moneygram or Western Union .
- 💳 Never pay outside of the site. Roomlala secure payment system is the only one that protects you against fraud or unpleasant surprises.
- 🏡 Do not pay a security deposit before your arrival. Only give it on the day of your arrival, in exchange for the keys.

Other useful tips

- Always compare the price of the accommodation with other similar listings .
- Ask questions to the host via the contact form , then the Roomlala messaging system .
- Be wary of descriptions with many mistakes or photos that are “too perfect”.
- Check the ratings left by other users, if available.
- Check if the host has properly verified their identity and phone number .

⚠️ In case of a problem

If you have an unpleasant surprise upon arrival, you can report a dispute from your Roomlala messaging system until noon the following day .
👉 To learn more about the procedure, click here.

If you have any doubts, contact our advisors before finalizing your reservation.
We're here to help you book safely. 💬