How do I share my contact details? 📞

Would you like to get your contact's phone number or email address? There are two ways to share your contact information on Roomlala. We'll explain everything here.

1. After your booking is confirmed

Once the booking is paid and confirmed, your contact's details are automatically sent to you. You will then receive:

• Their email address
• Their phone number
• The exact address of the accommodation

This information is available in the confirmation email and in the messaging system, to the left of the conversation.

⚠️ Please note: once the booking is confirmed, penalties may apply in case of cancellation or disagreement regarding the accommodation. If you prefer to speak with someone before committing, the Premium Pass is made for you.

2. Before booking, with the Premium Pass

Sometimes it is more reassuring to communicate directly before finalizing a booking. With the Premium Pass, you can share your contact details (phone and/or email) via the Roomlala messaging system for direct contact with your counterpart.

And if you make a booking, your service fees will be completely waived.

What if I don't have a Premium Pass?

As long as the booking is not confirmed and you do not have a Premium Pass, you can still exchange messages freely via the Roomlala messaging system. This space is ideal for asking questions and discussing details before moving forward. However, sharing contact information is not possible at this stage.

How do I subscribe to the Premium Pass?

Go to your personal space, click on the "Account" tab, then the Premium Pass section. The Pass is a 1- or 12-month subscription, with the price clearly displayed before payment.

Important: subscribing to the Premium Pass does not automatically transmit the contact details of other members. To exchange them, you must:

• Have an active Premium Pass
• Use the Roomlala messaging system
• Send your contact information or ask for your counterpart's

Once your message is read, the other member can choose whether to contact you directly or share their own contact details in turn.

Why does it work this way?

This system protects the entire community. In particular, it prevents payments made outside the platform, which are against the rules and risky for users. Roomlala's goal is to guarantee a fair, secure, and reliable experience for both hosts and tenants.

Do you have a question? Our team is here to help you via the Contact section.