Service fees and Premium Pass

Wondering what the service fees are for and what the Premium Pass changes? Don't panic: here is everything you need to know, with no nasty surprises.

What are service fees?

Service fees are charged when you make an online booking on Roomlala. They fund the platform and the guarantees associated with the booking: secure payment, reimbursement in the event of cancellation, and insurance.

They apply to both parties:

• For the tenant: 12% of the booking amount, with a minimum of €8.
• For the host: 3% of the amount paid to them, with a minimum of €3.

This rate is the same regardless of the rental duration, whether short or long. For long-term rentals paid in several installments, the fees are simply spread across each installment. The exact amount is always displayed before you confirm.

What is the Premium Pass?

The Premium Pass is a subscription that unlocks contact detail sharing and reduces your service fees. Without a Pass, a standard member can only exchange via the Roomlala messaging system; with the Pass, you can communicate freely by email or phone, and you can organize a viewing or a meeting.

What the Premium Pass brings you

• Sharing of contact details before booking.
• €0 service fees on your bookings.
• Priority customer service.
• Boosted visibility: up to 10 times more requests.

The Premium Pass and your service fees

With the Premium Pass, your service fees are entirely eliminated, whether you are a tenant or a host. You no longer pay service fees on your bookings for the entire duration of your Pass.

Standard or Premium: the difference

• Standard member: exchange only via the Roomlala messaging system, and service fees applied to bookings.
• Premium member: contact sharing unlocked, service fees eliminated, boosted visibility, and priority support.

Pass duration and price

The Premium Pass is valid for 12 months. The price depends on your country; it is clearly displayed on the subscription page.

How to subscribe

Go to your personal space, under the Premium Pass section. Choose the duration that suits you, then follow the instructions for payment. If you have a promotional code, you can apply it directly on this page.

Have a question about fees or the Premium Pass? Our team is here to help in the Contact section.