Service fees and Premium Pass

Wondering what the service fees are for and what the Premium Pass changes? Don't worry: here is everything you need to know, with no unpleasant surprises.

What are service fees?

Service fees are charged during an online booking on Roomlala. They fund the platform and the guarantees associated with the booking: secure payment, refund in case of cancellation, and insurance.

They apply to both sides, but they are not calculated in the same way.

For the host

3% of the amount paid to you, with a minimum of €3 per payment. This rate is the same for all installments, regardless of the rental duration.

For the tenant

Fees are concentrated at the beginning of the rental, then become very low:

• On the first installment: 20%, with a minimum of €8
• On each subsequent installment: 2% of the installment amount, with a minimum of €8

For a stay of 45 nights or less, everything is paid in a single transaction: the service fees are therefore 20% of the booking amount.

For a rental of more than 45 nights, the first installment is calculated on 45 days of rent, which is the equivalent of 30% of one month's rent. Example for a rent of €1,000 per month: €300 for the first installment, then €20 per month.

The exact amount is always displayed before you confirm, and the full payment schedule is presented to you if you pay in installments.

What is the Premium Pass?

The Premium Pass is a subscription that unlocks contact details sharing and removes your service fees. Without a Pass, a standard member can only communicate via Roomlala messaging; with the Pass, you can communicate freely by email, by phone, and you can organize a viewing or a meeting.

What the Premium Pass offers you

• Sharing contact details before booking.
• €0 service fees on your bookings.
• Priority customer service.
• Boosted visibility: up to 10 times more requests.

The Premium Pass and your service fees

With the Premium Pass, your service fees are removed, whether you are a tenant or a host. You no longer pay service fees on your bookings for the entire duration of your Pass.

A special case for hosts: if you have activated the "I cover the service fees" option on a listing, the Pass only covers your 3% share. The tenant's share, which you have chosen to cover, remains due. You can find the details in the "Service fees as a host" article.

Standard or Premium: the difference

• Standard member: communication only via Roomlala messaging, and service fees applied to bookings.
• Premium member: contact details sharing unlocked, service fees removed, boosted visibility, and priority support.

Duration and price of the Pass

The Premium Pass is available in several durations. The price depends on your country; it is clearly displayed on the subscription page.

How to subscribe

Go to your personal account, under the Premium Pass section. Choose the duration that suits you, then follow the instructions for payment. If you have a promotional code, you can apply it directly on this page.

Have a question about fees or the Premium Pass? Our team is here to help via the Contact section.