How can I tell if the booking is confirmed?

Have you just paid for your stay and want to make sure everything is in order? Here's how to quickly check that your booking is confirmed and what signals should reassure you.

1. Check "My Bookings"

The easiest way is to go to the My Bookings section from your Roomlala account. All your requests and bookings are listed there, with their status prominently displayed.

If your stay is confirmed, you will see the mention "Booking confirmed" next to the relevant accommodation.

2. Understand the different statuses

Depending on the progress of your file, you may see one of the following statuses:

  • Booking confirmed: the payment is validated, and the host has confirmed your stay. You have nothing else to do; your accommodation is waiting for you.
  • Information request accepted: the host has pre-approved your request. You still need to proceed with payment to definitively confirm the booking.
  • Booking request pending: you have paid, and your request is awaiting final validation by the host.
  • Request refused: your request could not be completed. You will not be charged, and you can contact another host.

You can filter your bookings by status directly in the list to more easily find the one you're interested in.

3. Check the confirmation email

As soon as your booking is confirmed, Roomlala sends you a summary email with essential information: stay dates, accommodation address, and host contact details. If you have received this email, it's a clear sign that everything is in order.

Remember to check your spam folder if you can't find it. A few days before your arrival, you will also receive a reminder email.

4. Access your booking details

From My Bookings, click on the accommodation line to open your stay details. There you will find:

  • The complete summary (dates, price, number of guests)
  • The history of your exchanges with the host
  • The rental agreement, available once the booking is confirmed
  • For long-term stays: your payment schedule and your invoices

5. What if the status hasn't changed?

If you have made the payment but your booking is still showing as "Booking request pending," don't worry: it simply means that the host still needs to confirm. You can send them a message directly from the conversation to gently follow up.

If several days pass without news and you have a doubt, our team is at your disposal to help you resolve the situation.

Need help?

If you have any difficulties, contact us using the contact form in your account. We are here to support you before, during, and after your stay.

Back