How do I view my list of potential tenants?

As a host, you can view a list of potential tenants: people looking for accommodation near yours. These profiles are automatically filtered based on the characteristics of your listings. Here is how to access them, and what to do if the list appears empty.

How do I access potential tenants?

You must first have at least one published listing. Then, go to your Host Space, in the Tenants section.

What is this list for?

This list includes tenants looking for accommodation near your listing. By clicking on "Suggest my listing," the tenant receives a presentation of your property. They can then contact you directly if they are interested.

How do I filter the profiles?

To refine your search, several filters are available:

• The relevant listing
• The desired arrival month
• With or without a profile photo
• Whether the tenant's identity has been verified or not
• Profiles already contacted or not, and archived profiles

I don't see any potential tenants, what should I do?

Don't panic. In the vast majority of cases, it is a matter of scheduling. The availability of your listing is a criteria taken into account: a tenant only appears in the list if the period they are looking for is free in your listing's calendar.

However, tenants are almost always searching for future dates. If your calendar is not up to date, or if the next few weeks are marked as unavailable, no profile will appear, even if there are requests in your area.

First and foremost, check your listing's calendar in your Host Space, under the Calendar section, and make sure to open future periods during which you can host a tenant. Once the calendar is up to date, return to the list: new profiles should appear.

Good to know

When you click on "Suggest my listing," a notification is sent to the tenant (by email or via Roomlala messaging, depending on their preferences).

How do I disable notifications?

If you no longer wish to receive emails about new potential tenants, go to your Host Space, under the Tenants section. At the top of the page, simply uncheck the box dedicated to notifications. Your preferences are saved automatically.

Have a question? Our team remains at your disposal via the contact page.